Submitting Jobs | Requesting Stored Projects | General | Equipment Service
Submitting Jobs to our Print Department: 918-461-0303 plots@grandr.com
Q: Can you print electronic files? How do I deliver them to you?
A: You can send us files by disk, email plots@grandr.com or ftp.
Be sure to include the following instructions when submitting electronic files:
Q: What file types can you print?
A: We accept the following vector (line) file types: .plt, .dwf, .prn
We accept the following raster (image) file types: .pdf, .tif
Graphic files also supported: .psd, .ai, .eps
Q: Can I submit Autocad files for printing?
A: We prefer .dwf files or .plt files for printing. Click on the following links for instructions on creating a.dwf file or creating a .plt file.
*** Note on printing DWG files! We will print .dwg files with a small processing fee. If you send us a .dwg file, please be sure to include supplemental scaling instructions (ex: plot at 1:100 scale) along with pen settings (ctb files). Also include which layouts need to be printed. If we do not receive proper .dwg file information, the outputted file may have a watermark across the page such as “Not to Scale”.
Q: I have been told you hold a project for bid. Can I review the project? How much will it cost for printing?
A: Contact our Print Department 461-0303, plots@grandr.com for details of the job. In some cases, your project may be viewable on the web. Otherwise, we always have digital files available in our Print Department. Stop by or call our office for details. back to top
Q: Where is your office located?
A: We are at 4251 W. Albany St. (East of Garnett on 61st Street. We are directly across the street from Hope Lumber Company. Click here for a map.
Q: How do I open a Net 30 Account with Graphic Resources & Reproduction?
A: Ask any of our professional staff to fax you a credit application. You will be notified when approved. We also accept any major credit card, check, and of course cash.
Q: Can I purchase 24” rolls for my 42” plotter?
A: Yes. A 42” plotter will accept any roll size up to and including 42.”
Q: "How large can you print pictures? Can you print a 4"x6" photo at 24"x36"?
A: We can print any image up to 42" wide. For your image to be printed in large format you will need to have a digital image that is high resolution or sized to large format already. We can also scan an image at high resolution and see how large we can print the picture without losing quality.
Q: What is the best way to place a supply order with Graphic Resources?
A: There are 3 basic ways of placing an order:
Equipment Service: 918-461-0303, Verna Roberts, Service Manager)
Q: What is a “Service Contract”?
A: A Service Contract from Graphic Resources is an agreement by the customer to allow Graphic Resources to maintain proper care of the equipment and in some cases, replace parts as needed.
Q: What if I do not wish to purchase equipment? Do I have any other options?
A: Yes. We offer Leasing options for several equipment models as well as Lease to Own and FM (Facilities Management—where we place our equipment at your location and provide 1 monthly invoice including equipment, media, inks/toner, and professional training.)
Q. My HP plotter is not printing the entire file correctly or not at all. Is there something I can do to make it work?
A. Make sure the connection from the computer to the printer is secure (check the printer cable or Ethernet cable at the computer and at the printer. A green light on the Ethernet card will indicate a proper connection.) Then deselect “enable bidirectional support” from the “ports” tab within your printer’s properties. And finally, select “start printing after last page is spooled” from the “Advanced” tab within your printer’s Properties.
Q: I cannot delete a job ticket from my KIP printer. The job remains in Unattend even after I reboot the IPS (controller). How can I delete the job?
A: Exit Unattend. Go to \\monpath1\Request on your IPS (controller). Remove any job tickets from within the Request folder. Before you delete any files, make sure you are in the proper folder. Deleting any files other than necessary can corrupt the hard drive!!! Perform this procedure at your own risk…If you have any questions, do not hesitate to contact our Service Department prior to executing this procedure. Better safe than sorry.
Q: How often should charge wires be replaced on my KIP printer?
A: Charge wires should be replaced every 80,000 ft.
Q: The prints from my inkjet appear faded, have vertical or horizontal lines in the image, or the color of the image shifts from one side of the print to another. Does my plotter need repair?
A: Many image quality issues relating to an inkjet plotter are caused by failing or faulty print heads. Depending upon the symptom, our service department can assist you on which print heads need to be replaced.
Q: I notice vertical black lines on my prints from my KIP printer. What is wrong with it? Can I fix the problem myself?
A: Have you scanned the image? If so, clean the glass on your scanner using Windex and a soft cloth. Dust on the scanner can create vertical black lines in the resulted electronic scanned file.
Q: What is the error 79:04 on my plotter?
A: 79:04 is a generic communications error. Make sure your printer cable or your Ethernet cable is securely attached to the back of your computer and to the back of the plotter. A green light indicates that the Ethernet cable is plugged in correctly.
Send a test print to the plotter (Plotter’s Properties, General Tab). If it prints successfully, then see above FAQ (My HP plotter is not printing the entire file correctly or not at all)
Your firmware may need to be upgraded. Click on this link hp firmware and select your plotter model. You can skip registration (if prompted to register). Download the latest firmware for your plotter. Read and follow the instructions on hp’s website to install the firmware. Do not turn off the plotter or print to it while updating the firmware. back to top